1. Responsible for technical training, support and assessment of customer service department personnel;
2. Make training plans and organize training regularly;
3. Guide and assist the customer service centers to deal with technical complaints, and track the results;
4. Manage the guidance documents issued by BBS of the factory and urge service personnel to learn;
5. Responsible for collecting quality problems and timely feedback to the factory;
6. Timely feedback of abnormal quality problems;
7. Professional answers to online service channels (official website, Facebook, email, etc.);
8. Supervise the use of mobile phone SDA detection and software upgrade tools;
9. Check the data of customer service management system every day, find mistakes in time and report to the director;
10. Monthly on-site inspection and assessment of maintenance personnel’s professional skills, and report the results;
11. Check the spare parts inventory of customer service centers on site every month, and report the results;
12. Complete the tasks assigned by relevant departments of the factory, and maintain good communication;
13. Complete other tasks assigned by department director.
What do we offer? For the right candidate, we are offering the opportunity to build a Career with a Multi-National Organization along with an attractive Salary and Benefits package.