Job Title: |
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Software Support Engineer |
Category: |
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Software Development |
Total Positions: |
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2 |
Job Location: |
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Islamabad |
Gender: |
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No Preference |
Minimum Education: |
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Bachelors |
Degree Title: |
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Computer Sciences/Software Engineering |
Career Level: |
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Entry Level |
Minimum Experience: |
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Less than 1 Year1 Year |
Salary Range: |
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PKR 16,000 to 20,000 per Month |
Apply By: |
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Nov 18, 2019 |
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Job Description: |
- Provide support on a shift basis (8 or 12 hours shift as per roaster, including weekends)
- To be available on-site for support (no off-site option available)
- Understand the severity and criticality of the reported issue, for timely resolution
- Make a decision for routing the issue properly to the concerned team member for resolution
- Communicate status of progress or issue to client and internal teams
- Provide detailed RCA (Root Cause Analysis) to the client and internal teams (after issue resolution)
- Bide to agreed SLAs with client
- Researching different solutions to provide the best fit for the client.
- Able to perform basic unit testing
- Applies all relevant standards and procedures to own work.
- Accurately records own time and accurately reports progress on own work
- Complies with all confidentiality and non-disclosure policies and/or agreement & ensure the security of information at all times
Skills:
- Basic knowledge of Telecom industry, Financial Services and Operations in telecom
- Strong troubleshooting and algorithmic skills
- Ability to understand the end to end picture of the Implementation
- Understanding of the low-level OS, network and system operations
- Good programming skills in Java/XML/Shell Scripting Foundational knowledge of SQL (Oracle / MySQL)
- Good understanding of Object-Oriented Programming, Web Services
- Strong communication skills
- Good to have (not mandatory) knowledge of Integrations via Middleware products, Mobile Applications, Web Applications, Protocols, SOAPUI, JMeter, Postman
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Required Skills: |
Object Oriented Programming |
Company Information |
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Company Name: Arcana Info Company Description: One Call Bpo is the leading Client-Centric Business Process Outsourcing Company, specializing in Mortgage Loan processing, Insurance Claim processing and Data Entry Outsourcing Processing & Transaction processing services. We assist our clients by managing their business processes to world-class standards, while saving 25% to 50% annually and allowing them to focus on much more important activities. To provide a seamless extension of our client's customer relationship management process by being a premier provider of customer acquisition, customer care, and retention services.
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