Job Responsibilities

1. A professional approach in answering calls and provide information about products and services, taking input of issues and their redressal thereof.
2. Maintaining records of transactions and interactions.
3. Appropriate and timely follow-ups wherever required.
4. Escalate unresolved queries to respective departments for accurate redressal

Competencies and Skills Required

Communication is key in this role. It is absolutely important for the executive to have fluent English communication skills. Along with that behavioral traits like good interpersonal skills, ability to handle stress, good listening skills, prompt thinking ability are some other essential features of this role.

The major skills and competencies required for this role include:

1. Excellent communication skills
2. Good listening and problem solving skills
3. Ability to take and handle stress and pressure
4. Good interpersonal skills