Job Summary

A high-energy, fast-paced, work environment that offers infrastructure virtualization services require a Project Coordinator, who is self-motivated, and a fast learner.

While working with the project management team, tools and applications, the individual would be required to coordinate customer-facing projects, and continuously communicate their progress to PMO as well as to all other stakeholders.

The individual will also be a member of the Customer Success Team, in which capacity she/he will be required to ensure that customers are thriving through the effective use of the technology and services that are being offered by the organization.

 Responsibilities & Duties  

• Initiating customer on-boarding, and environment upgradation projects
• Coordinating and leading project planning sessions with all project stakeholders
• Establishing project milestones, and task delivery timelines
• Developing detailed project plans, and presenting them through tools such as MS Project, MS Excel
• Communicating the project plan to all concerned teams, and stakeholders, along with the agreed-upon delivery timelines.
• Monitoring each project through its life-cycle, and ensuring the timely achievement of all milestones
• Anticipating events that may impact the critical path of projects, and proactively communicating delays in delivery to stakeholders, along with updated timelines
• Moving customer environments to billing at the completion of onboarding, and upgradation projects
• Preparing pricing analyses, and cost comparisons, for solutions being proposed/provided to customers
• Running customer environment inventory reports, and performing data analysis for internal, or customer requirements
• Tracking of Product Pricing and SKUs
• Escalating customer issues and concerns to relevant teams, or senior management
• Providing input on improving existing processes

 Standards of Performance

• Inclusion of all tasks and milestones while assisting on/developing project plans
• Timely achieved project milestones
• Timely, and effectively completed onboarding and upgradation projects
• Consistency of communication to stakeholders at each stage of the project
• Records of root causes of delays in milestone, and project delivery

 Job Specifications

• Excellent English communication skills both written and spoken
• Timing: 1PM to 10PM
• Monday To Friday
• Salary Increment After probation period