| Job Title: |
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Customer Support Representative - Inbound |
| Category: |
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Client Services |
| Total Positions: |
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1 |
| Job Location: |
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Islamabad, Rawalpindi |
| Gender: |
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No Preference |
| Minimum Education: |
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Bachelors |
| Career Level: |
|
Entry Level |
| Minimum Experience: |
|
1 Year |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
Oct 23, 2020 |
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| Job Description: |
UK's leading translation and interpretation company EMPIRE GROUP is looking for experienced customer support executives with exceptional communication skills in English.
Duties:
- Manage/handle the incoming calls professionally
- Identify and assesses customers' need to achieve satisfaction
- Giving follow up calls to the customers at specified date and time
- Keep records of customer interactions
- Follow communication procedures, guidelines and policies
- Managing large amount of outbound calls
- Following call center scripts when handling different topics
- Identify interpreters needs, clarify information, research every issue and providing solutions
Qualification / Skills:
- Must be graduate BBA/MBA preferred
- Excellent English communication skills
- Prior CRM experience
- Go-getter attitude
Job Timings:
7 pm - 3 am
Compensation is highly competetive.
Benefits:
- Travel allowance
- Health insurance
- Leaves Encashment
- Incentive bonus
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| Company Information |
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Company Name: Empire Group
Company Description:
pInformation Technology/p
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