About Us

Established in 1996, Target Systems is a leading software development firm with experience in developing Customer Relationship Management, Support Desk Management, Billing Software and Revenue Assurance Software solutions for oomi®.  Our mission is to deliver products and services on time and to the complete satisfaction of the customer, through skilled personnel and state of the art equipment.

oomi® is a leading supplier of CRM solutions to the UK Not for Profit (NFP) sector.  Currently focusing on the membership sector, oomi’s client base ranges from Nautical Institute to the Royal College of Physicians & Surgeons of Glasgow.  oomi® has assembled one of the most experienced management teams in this sector in the UK and is now entering a period of rapid growth.  oomi® was first to market in the UK NFP sector with a true MS Windows application, first with a true client-server implementation and now leads the way again with its unrivalled cloud-based, low-code platform.  oomi® is seeking a QA Manager to be oomi’s champion of quality across all aspects of client delivery.

Role

• As the QA Manager, you will report to the COO in the UK and be oomi’s QA expert & champion. 
• As an integral member of our Client Delivery team, you will work to instill a quality mindset in all team members and ensure all development end-products are fit for purpose and ready to deploy.
• You will be hands-on, splitting your time between leading the QA team and doing QA work to ensure your skills stay sharp and relevant. 
• You will focus on building an automated testing framework and ensuring everyone works toward automation, filling the gaps with manual testing as needed.
• As a QA champion, you will also work to improve QA knowhow and abilities through the entire team and project lifecycle, pushing quality both up- (towards requirements gathering) and down-stream (towards NetOps). 
• You will also push the limits of our QA knowledge by staying on top of industry trends

Responsibilities

• Manage the resources of the team to build a top-flight automated test system while keeping ad-hoc testing practices efficient
• Oversee the daily workflow and schedules of the team
• Identify and manage implementation of test plans and cases based on leading-edge techniques and statistical evaluation
• Have at the end of each release a sense of the state of quality of the release
• Be clear and concise in both your written and verbal communication, be it writing a bug report, helping developers narrow down issues, or delivering the state of quality for a release to management
• Work with Support to ensure that issues that end-users encountered are forever caught going forward in the automated test system
• Continuously review and implement new, innovative test practices
• Mentor the QA team
• Devise and establish the company's quality procedures, standards, and specifications
• Create the workflows to find, identify, and report on quality issues
• Monitor all operations that affect quality
• Report all malfunctions to production executives to ensure immediate action
• Facilitate proactive solutions by collecting and analysing quality data

What to Expect 

• You will focus on ensuring the quality of products delivered to our clients, working along-side development to clearly understand the requirements, and understanding how we can ensure we deliver on the requirements
• You will bring your QA experience to build a world-class quality mindset, initially by focusing on automated testing and filling in the gaps with manual testing
• You will play a key role in defining oomi’s QA vision and strategy, and continually review and update to follow industry best practices

Qualifications / Skills / Experience Requirements 

• 5+ years’ technical experience with much of the time in a QA or similar role
• In-depth experience in a QA leadership role for medium- to large-scale, cloud-based, consumer-facing products
• Strong focus on automation, with experience of both API level and UI level testing
• Strong knowledge of the software bug lifecycle
• Experience working within Agile development teams
• Proven ability to participate in requirements and design reviews
• Able to write and execute test plans & test cases in a fast-paced development environment
• Experience setting up, running, and analyzing load and stress testing runs
• Willing to get hands dirty on a regular basis, lead the team by example
• Have a knack to break products in a repeatable way
• Ability to keep an eye on the customer’s needs
• Understanding of cloud computing and cloud computing architectures
• Understanding of database technology and able to write SQL scripts in support of QA work
• Good programming skills in C/C++/C#/.NET,Obj-C or similar
• Ability to manage multiple tasks and prioritise work accordingly
• Self-motivated and pro-active with demonstrated creative and critical thinking capabilities
• Excellent verbal and written communication skills
• Excellent organisational and time management skills 
• Possess leadership qualities to coach/mentor teams within testing team
• Ability to work across different departments, including peers, senior management, development, and technical support on a range of subjects pertaining to software quality
• Is current with latest trends in the Industry like DevOps and CI/CD release pipelines
• Excellent attention to detail
• Exposure to statistical analysis and reporting in regard to QA work
• Able to be pragmatic while maintaining high standards
• Analytical and problem-solving skills

Why work for oomi? This is a great time to join oomi and be part of a growing team who are putting customer service and success at the heart of what they do. There is an exceptional focus on recruiting, sustaining, and developing talented individuals across the business, while maintaining a diverse pool of extraordinary people and support in achieving their highest potential. You will have countless opportunities to:

• meet fantastic people
• collaborate with a range of other teams
• achieve your highest potential, rewarded, and recognized for your efforts in going the extra mile
• be encouraged throughout your career and at all levels of the business to share ideas
• have development opportunities throughout your career

As well as a rewarding career, oomi offers a range of financial and personal development benefits such as: competitive salary, 20 holiday days, health insurance, flexible working hours, professional development contributions, opportunity to learn and develop new skills, and support of all of our employees in achieving your highest potential while working in a supportive, positive working environment.