Trax is urgently seeking profiles for the position of CSR in our Customer Services Deportment

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


• Acknowledging and resolving customer complaints in a timely manner.


• Ensure customer satisfaction and provide professional level support.


• Build sustainable relationships and trust with customer accounts through open and interactive communication


• Provide accurate, valid and complete information by using the right methods/tools


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


• Strong phone and verbal communication skills along with active listening


• Familiarity with our industry is a plus


• 2 - 3 years customer service experience- Call Centre preferable


• Experience highly regarded


• Excellent written and verbal skills in English and Urdu


• Ability to work within a high volume contact Centre environment


• A positive can do attitude and willingness to learn


• Proficient with MS Office particularly MS Excel (Spreadsheet)


• Possess Knowledge of Call Centre Operations


• Must be flexible to work in shifts


• Excellent communication skills