| Job Title: |
|
Customer Services Executive |
| Category: |
|
Client Services |
| Total Positions: |
|
1 |
| Job Location: |
|
Karachi |
| Gender: |
|
Female |
| Age: |
|
22 to years |
| Minimum Education: |
|
Bachelors |
| Degree Title: |
|
Bachelors |
| Career Level: |
|
Experienced Professional |
| Minimum Experience: |
|
3 Years5 Years |
| Salary Range: |
|
PKR 30,000 to 40,000 per Month |
| Apply By: |
|
Oct 27, 2021 |
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| Job Description: |
- Answer phone calls in a more professional manner and provide information about products and services as required by the callers
- Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments
- Process orders, applications, and forms
- Follow up customers and their complaints; ensuring that customer’s requests are attended to accordingly
- Establish and monitor the standards for customer service in the company. This is achieved using a recognized and comprehensive benchmark
- Identify tasks critical to keeping customer satisfaction levels in check
- Network with various departments and groups that are involved in customer support, orders, and processing
- Ensure maximized productivity and minimized costs
- Encourage and motivate team members for continuance of quality service delivery
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