CECOS University. :: Career Development Office


Head of Contact Center The Bank of Punjab (BOP) More jobs from this company	Email this job

Job Details

Back to Job Listing

Job Title:		Head of Contact Center
Category:		Client Services
Total Positions:		1
Job Location:		Lahore
Gender:		No Preference
Minimum Education:		Bachelors
Degree Title:		Minimum Bachelor’s Degree from HEC recognized University/ Foreign University. Preference shall be given to Master Degree holders.
Career Level:		Experienced Professional
Minimum Experience:		9 Years
Salary Range:		PKR 0 to 0 per Month
Apply By:		Dec 13, 2022

Job Description:

The Bank of Punjab is one of the fastest growing Banks in Pakistan with its profound existence of over 33 years. It operates through a network of 700+ real-time online branches and 650+ ATMs across the country. The Bank has established a strong foundation while offering premium banking services with major focus on unsurpassed value-added services for its customers through advanced solutions.

In line with the Bank’s progression strategy, we invite applications from experienced, dedicated and performance-driven professionals for the following position(s) in our Customer Division (Staff & Strategy). The following job profiles offer excellent opportunity for the right candidates desirous of building a long-term career in a dynamic organization:

Grade Range: SVP-I to SVP

Location: Lahore

Job Summary:

Ensuring minimum required Service Levels are met as per standards set by the Management for inbound.
Ensuring management Sales target through the Tele sales team.
Ensuring Timely processing of all E-form through the Verification Unit.
Ensure quality of service, along with accuracy, provided to all BOP customers making contact.
Ensure compliance with SBP regulations, BOP policies, and SOPs as applicable and relevant.
Ensure staffing, premises management, logistics, and smooth working environment for his/her team.
Take steps to eradicate and avoid fraud incidents, errors, down times, and all service hazards associated with Contact Center services.
Maintain close coordination with relevant department and stakeholders for smooth and effective running of the center.
Ensure adequate training of one down and overall team.
Manage the day to day performance of the Contact Centre Operations to deliver a best in class service, meeting or exceeding all KPIs and within budget.
Responsible for development and administration to attain business goals with operational stability.

Basic Eligibility Criteria

Education: Minimum Bachelor’s Degree from HEC recognized University/ Foreign University. Preference shall be given to Master Degree holders.

Age: Up to 55 Years as of December 13, 2022.

Experience: Minimum 09 Years of Banking/Non-Banking experience with 03 years in similar function.

Important Note:

a) Only shortlisted candidates shall be called for interview. No TA/DA will be admissible.

b) The Bank of Punjab reserves the right to accept or reject any application(s) without assigning any reason(s) thereof.

c) The Bank is an equal opportunity employer. Females, minorities and PWDs and Transgender are encouraged to apply.

d) The above position(s) carry market based competitive remuneration.

e) Individuals fulfilling the above-mentioned criteria are encouraged to apply online through BOP career portal bop.rozee.pk latest by December 13, 2022.

Company Information

Company Name: The Bank of Punjab (BOP)
Company Description:
The Bank of Punjab was established in 1989 under The Bank of Punjab Act, 1989 passed by Provincial Assembly of the Punjab, as a non-scheduled Commercial Bank with majority shareholding of Government of the Punjab. The Bank earned the status of a scheduled Commercial Bank in 1994 and currently carries a vast network of over 620 online branches, strategically located across the Country along with an ATM network of over 550 offering 24/7 banking services to its diverse clientele of over 2 million. Since its inception, the BOP has seen many ups and downs and has also successfully weathered the waves of economic volatility, recessions and stiff market competition over the years. Current strong network base coupled with solid capital structure and phenomenal financial results posted during last few years has transformed the Bank to one of a leading financial institution of the Country. Now, the Bank standouts among peer group as a robust and rapidly growing commercial Bank. Besides offering a range of products and services to meet the modern days’ banking requirements of its clients, the Bank has also established its footprint in the areas of consumer financing, agriculture credit, corporate & investment banking, cash management and alternative delivery channels. While achieving the objective of financial inclusion through its presence in remote and unbanked areas of the Country with HarFardKaKhayal the Bank is playing its due role in the economic growth of the Country through its various specially tailored and designed products and services.