A new post for support desk engineer has arisen at a leading VOIP network service provider. This presents an excellent opportunity for someone with the relevant experience and the attributes identified below. This post offers exceptional scope for personal growth and progression because the Company is a successful and rapidly growing business.

Duties and Responsibilities

• Support clients using our Cloud Phone System (VoIP), SIP Trunks, Fixed Line Services, Broadband, Leased Lines Support and Troubleshooting experience of DSL, WAN, LAN, ADSL to a 1st line level
• Raising technical support cases against telephone and email requests
• Ensure tickets are dealt and responded to within Service Level Agreement Troubleshooting and performing diagnostics to determine problem, testing, and providing solutions to business users
• Liaise with customers and suppliers in a professional manner

Skills desirable for the role:

• Experience of working in a helpdesk environment is desirable but not a 'must-have' Be able to work well as part of a team as well as on your own
• Demonstrate the ability to troubleshoot problems methodically
• Strong written and verbal skills Quick learner and someone who shows a willingness to take on issues so they may improve their own knowledge
• A awesome customer service skills, be the customer champion
• This is a great opportunity for candidates with no massive experience but great attitude, team spirit and willingness to
• Learn and develop within Telecom Industry

Must haves -

• Background in a customer service role
• Must have 2 to 3 years of experience as Voip Support Engineer in telecom industry
• IT Acumen
• Team player
• Willingness to learn and develop

Be great to also have –

• B2B experience
• Exposure to Wireshark
• Basic knowledge of SIP/VoIP products
• Helpdesk experience
• LAN/ WAN knowledge
• TCP/IP networking
• Experience of PBX/IP PBX
• Experience of configuring routers