Ensure smooth day-to-day operations of departments on the floor
Gather requirement from employees regarding ordering inventory for official purpose and supervise inventory stock levels
Maintain telecommunication/PABX system
Attend customers’ queries and complaints and take prompt action to ensure maximum customer satisfaction
Ensure appropriate housekeeping at floor to maintain productive ambience
Provide feedback to lower staff on their performance against expectations; guide, coach and counsel them for performance maximization
Prepare weekly review of all calls being made
Maintain employee and visitor logs for reporting
Provide office supplies (stationery & kitchen supplies) for staff and maintain adequate stocks; task includes ordering new supplies, identifying new suppliers and obtaining the best prices