Sybrid Pvt. Ltd is looking for Client Relationship Manager in its Medical Division for its US based clients (doctors and patients). CRM will be responsible for securing the client against attrition to ensure a continuous revenue stream and also to seek new potential clients in the market. The Client Relationship Manager will also be assisting our Back office in operations and will be the primary liaison between operations and International clients.

Must have 3-5 years of experience of Business development & Sales in International Market and have an experience of dealing with International clients, knowledge of Medical Billing processes will be a plus.

Key Job Responsibilities:

• Ensure Escalation sheets are resolved with 48 hours of receipt from Billing. Escalations can be resolved by using Sybrid’s front office or through the client’s office.
• Serve as the primary point of contact for clients to file complaints or escalate issues.
• Identify potential cross selling and up selling opportunities and leverage SE if required to increase Sybrid MD revenue from clients.
• Serve as the voice of the customer for Sybrid MD operations, support and marketing departments
• Support marketing and sales by providing industry and product trends, sales data, competitor analyses, sales materials and account/customer feedback.
• Should be responsible to comply with the standards within the company for e.g.: ISMS, HIPPA etc.
• To report security weaknesses/incident through Information security incident & weakness reporting mechanism.