Job Title: |
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Client Account Manager |
Category: |
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Client Services |
Total Positions: |
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1 |
Job Location: |
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Islamabad |
Gender: |
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No Preference |
Minimum Education: |
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Bachelors |
Degree Title: |
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Bechelors |
Career Level: |
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Experienced Professional |
Minimum Experience: |
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2 Years5 Years |
Salary Range: |
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PKR 0 to 0 per Month |
Apply By: |
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Sep 17, 2018 |
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Job Description: |
The Internal Account Manager works closely with the External Sales Director to help grow margin for pre-defined territory locations/customers. They are responsible for facilitating the execution of all customer service relates functions associated with customer support including quoting, ordering, and customer service and reporting. The Internal Account Manager is to execute specific sales initiatives designed to grow gross margin in the accounts they service.
Responsibilities Include:
Account Management:
- Support External account directors by managing day to day customer requests and proactively service customer IT product needs within agreed SLA’s.
- Chase orders and lead times from our internal or external support functions.
- Answer customer inquiries.
- Act as a trusted business advisor to the customer and utilise the knowledge of products, technology and services to help customers grow and thrive.
- To meet with and develop strong business relations with relevant customers.
Sales:
- Drive Incremental gross margin within accounts through suggestive and inquiry selling.
Order Management:
- Process quotes and orders.
- Coordinate and Raise bids.
- Deal registration.
- Process returns.
- Ensure all customer reporting is accurate and complete in a timely fashion.
- Resolve finance queries within an agreed SLA.
Vendor relationship management:
- Building and maintaining position relation with our partners.
- To research the IT distribution supply chain.
- To meet with and develop strong business relationships with relevant iT vendors (HP, Cisco, Dell, Lenovo, Netapp).
Accreditation standards:
- Attend all relevant trainings to stay on top of the relevant technologies and meet standards for tier 1 vendor accreditations.
Meet KPI’s:
- Less than 5% order input error.
- Customer satisfaction survey (minimum 4/5).
- Invoice queries (0 queries past 30 days).
- Opportunity maintenance (0 opportunities out of month).
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Required Skills: |
Excellent communication skills |
Company Information |
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Company Name: Zones IT Solutions (Pvt) Ltd. Company Description: Zones is a leading global provider of comprehensive IT solutions in the U.S. For over 30 years, we've taken pride in becoming the part of largest and fastest growing technology solution providers in the U.S. Zones PK (Private) Limited (a subsidiary of Zones Inc. in Pakistan) We collaborate with best-of-breed partners to deliver customization solutions and positive business outcomes to meet the needs of everyone we serve. But we certainly don't do it alone. We offer smart, ambitious and energetic professionals an environment that fosters rewarding careers in sales, computer and network engineering, logistics, and a variety of corporate and support functions./p
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