Responsibilities:

 • Overall responsible for L2 operations and support L1 for billing and payment systems.

• Work within operational framework at Level 2 with compliance to business operational requirements and industry best practices for above mentioned areas in BSS/OSS domain.

• Assuring 24x7 service availability and performance as per agreed SLA’s

• Proactive operational monitoring for critical business services and platforms.

• Performing UAT’s & deployments according to release plans.

• Effective coordination and communication with internal and external stake holders to achieve organizational objectives.

• Conversant in database management specifically in Oracle or SQL Server

• Expertise in database programming using stored procedures, macros and advance DML.

• Good communication skills and team player.

• Potential to engage level-3 support through vendor and internal teams.

• Good understanig of billing/payment systems.

• Good understanding of network protocols and troubleshooting network connectivity issues between the network nodes and the application/database servers.

• Good understanding of information exchange between various applications through the use of standardized integrtion using SOAP/REST APIs.

• Preferrence will be given to candidates with any prior experience SDLC and programming capabilities.

Functional Competencies

• App Design Development & Maintenance

• Enterprise Architecture

Leadership Competencies

• Align Teams & Resources

• Develop & Grow Future Talent

• Inspire Credibility & Trust

• Create Strategic Traction in the Organization

• Create a Positive Work Environment

Other Skills:

• Team Work

• Negotiation Skills

• Time and Meeting Management

• Excellent communication skills

• Project Management Skills

• MS Office

Requirements:

Education: Advance Degree in IT

Experience: At least 1 year of relevant experience preferably in Telecom industry.